What is Decanter Premium?
Premium is the subscription-only online arm of Decanter, offering a range of exclusive and valuable benefits plus world-leading content from acknowledged wine authorities. A Premium subscription allows unlimited access to Decanter.com and Decanter Premium articles, all 81,000+ wine scores and tasting notes, an online copy of the magazine via the Decanter Premium app, priority booking to all live and virtual Decanter Events and Masterclasses, access to My Wines and CellarTracker integration and quarterly Collector’s Guides. That’s still not an exhaustive list, as we are adding new features and benefits all the time.
Paying for Decanter Premium
How much does Decanter Premium cost?
There are a variety of payment plans available to you, to find out more visit: www.decanter.com/subscribe
How can I pay for Decanter Premium?
We accept:
How do I use my discount code?
If you have been sent a discount code, please follow the below instructions:
1. In the top right hand corner of the site, click “SUBSCRIBE NOW”
2. Pick the subscription option according to the discount code/offer you have received
3. Enter your name, email address and password, these will act as your log in details to Decanter Premium, then click “Join”
4. On the payment screen, enter the code you have been given into the box and click “Apply”
5. Fill out your credit card details and press “Complete Purchase”
6. The subscription term is set to roll over; if you don’t want this to happen, don’t worry – it’s very easy to change it. Once you have signed up, log into your account. Click “My Account” in the top right hand side of the screen. Go to your subscription and click the toggle and select ‘Cancel subscription’ so it does not auto renew – you will still have access until the end of your payment term
Managing Your Plan
Where can I see my plan and price?
To see details about your current subscription plan simply log into your account then select “MY ACCOUNT” and then you will see your active subscription(s) in the first tab (Decanter Premium Subscription).
How do I know when I will be re-billed?
Log into your account then select “MY ACCOUNT”. You will see your active subscription(s) in the first tab (Decanter Premium Subscription) and a renewal date will be displayed, e.g. “Subscription renews on Jun 6, 2024 with MasterCard *xxxx”. You will also be reminded 3 days before a new payment is due via email.
How do I update my payment information?
To update your payment method first log in to your account then select “MY ACCOUNT”. Next, select the “Payment Methods” tab, here you can delete, add and update your payment details. Select “Save changes” to ensure your updates pull through.
How do I upgrade my subscription?
To upgrade your subscription first log into your account and select “MY ACCOUNT”. You will see your active subscription in the first tab “My subscriptions”. Click “Upgrade” then choose an upgrade option from the list if one is available. Alternatively, please visit the Subscribe to Decanter Premium link in the footer to see your options.
How can I get an invoice for my Premium subscription?
To get an invoice for your purchase first log in to your account then select “MY ACCOUNT”. Next, select the “Payment & History” tab, here you can choose between the envelope icon to have the invoice emailed to you, or the download icon to download the invoice as a PDF.
To update the information on your invoice, simply go to the “Profile” tab and fill in the relevant details. Here you can add your VAT number, ensure you select the “Save changes” button after any amendments.
How do I cancel my subscription to Decanter Premium?
Your subscription is automatically set to roll over; if you don’t want this to happen, don’t worry – it’s very easy to change it. Once you have signed up, log into your account. Click “MY ACCOUNT” at the top. Go to your subscription and click the toggle and deselect ‘auto renew’ if available, so no further billing will occur and access will end on the payment date, or click “Manage” and then “Cancel subscription” to end your subscription immediately. If you have bought a Premium savings plan subscription then you may cancel or resume your subscription by clicking “Manage” and you will keep your access until the next payment due date.
Alternatively, send an email to support@decanter.com
Will I be refunded if I cancel?
You will not be automatically refunded if you disable auto renew or cancel your subscription via “MY ACCOUNT”. Contact support@decanter.com to request a full or partial refund depending on when you make the request. Our support team will advise.
How can I change my password?
If you are looking to update your password simply login as usual then click on “MY ACCOUNT”. Next, go to “Profile” and click “Change password”. Fill in the boxes with your current password followed by the password you would like to update it to then select the “Save changes” button. You can now log in using your new password.
How can I change my email address?
To update the email address your Premium subscription is linked to login in as usual then click on “MY ACCOUNT”. Next, go to “Profile” and click into the “Email” box where your current email address is. Update the email address in this box then select the “Save changes” button.
The Decanter Premium App
What devices work with the app?
The minimum OS requirements are the following:
– Apple iOS 14
– Android 8.0 (Oreo)
When and why do I sometimes leave the app?
Occasionally you might find yourself leaving the app after clicking on a link, this is because the link is navigating to non-Premium content that is only available outside of the app.
Why can’t I view Premium content on the app?
Please ensure you have purchased the web & app subscription or a subscription that includes access to the app. If you have the standard Digital Subscription you will not have access to the app and will need to upgrade in “MY ACCOUNT” > Decanter Premium Subscription > My Subscriptions, or you may contact us via the email address at the bottom of the page.
My Account Login
How do I stay logged in?
As long as you don’t delete your cookies, you should remain logged in for 30 days. If not, check your browser settings. See below for troubleshooting tips.
Why is the website or Premium app not remembering my device?
After entering your email address and password, click the ‘Remember me on this device’ tick box before clicking ‘Login’ and follow any browser or device prompts to save it to your password manager if you have one. See below for troubleshooting tips
Troubleshooting:
- CLEAR CACHE – Clearing your browser cache and cookies can sometimes help resolve issues with website login and recognition
- BROWSER SETTINGS – Check your browser settings to ensure cookies and Javascript are enabled. If cookies are disabled or if you are using a private browsing mode that does not store cookies, the website may not be able to recognise your device.
- BROWSER EXTENSIONS – Sometimes browser extensions or add-ons can interfere with the way websites function, including how they handle cookies and remember devices. Try disabling any extensions that might be causing issues and see if that resolves the problem.
- NETWORK ISSUES – If you are using a VPN or a network with strict security settings, it may prevent the website from recognising your device properly. Try logging in from a different network or device to see if the issue persists.
How do I find my saved email address or password for Decanter?
Please look for ‘Tinypass.com’ in your password manager. We use Tinypass for secure authentication of your login details.